Refund Policy

This Refund Policy applies to the OnTheGrow Microgreen Tracker application ("the Service") operated by On The Grow, LLC ("we," "us," or "our"). It describes how we handle refunds and returns for subscriptions and any paid features within the app. Please read it before subscribing or making a payment.

1. No Returns or Refunds

We do not offer returns or refunds for the Service. All subscription fees and payments for premium features are final. This applies to:

• Monthly or yearly subscription plans
• One-time purchases or upgrades
• Any portion of a subscription period already paid for (we do not prorate or refund unused time)

By subscribing or making a payment, you agree to this no-refund policy. We encourage you to try our free tier before committing to a paid plan — it has no time limit, requires no payment method, and never converts to a paid plan on its own.

Where the law says otherwise, the law wins. Some jurisdictions give consumers a statutory right to cancel or to a refund that cannot be signed away. Nothing in this policy removes a right you have under the law that applies to you, and we will honour any such right.

2. Cancellation

You may cancel your subscription at any time from within the app, through the billing portal in your account settings — the same way you subscribed, with no phone call and no email required. Cancellation stops future charges but does not entitle you to a refund for the current billing period or any period already paid for. Access continues until the end of the paid period, then ends.

Subscriptions renew automatically each month at the then-current price until you cancel. There is no contract term and no cancellation fee. We will notify you before any renewal at a new price, within the timeframe the applicable law requires.

3. Billing Errors or Duplicate Charges

If you believe you were charged in error, charged twice for the same period, or that a charge does not match what you agreed to, please contact us right away at info@onthegrow.net with your account email and a brief description. We will look into it and respond within a reasonable time. This does not change our general no-refund policy for normal subscription use.

4. Questions or Issues

If you have questions about your account, billing, or the Service—or run into technical or access issues—we are happy to help where we can. We cannot guarantee refunds, but we can often assist with account access, billing clarity, or troubleshooting. Contact us at:

Please include your account email and, if relevant, a short description of the issue so we can respond more quickly.

5. How Payments Are Processed

Subscriptions are billed through our payment processor, Stripe. Your payment details are handled by Stripe under its own terms; we do not store your full card information. If in the future you subscribe or pay through a different channel or platform, that platform’s payment and refund rules may also apply to your purchase. Our no-refund policy still applies to the Service itself once a payment has been completed through any channel.

6. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of the Service or paid features after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

7. Contact

For any refund-related questions or to report a billing issue, use the contact information above. For our full terms of use, see our Terms of Service.